FAQs

1. How long does order processing take?

All orders are processed within 1–3 business days after order confirmation. Orders are not processed or shipped on weekends or public holidays.

2. How long does shipping take?

Once your order has been processed and dispatched, delivery usually takes 5–7 business days.

3. Do you offer free shipping?

Yes, we offer free standard shipping on all orders.

4. Will I receive tracking information?

Yes. Once your order is shipped, you will receive a confirmation email with tracking details (if available).

5. Can delivery times vary?

Yes. Delivery times may vary depending on your location, courier delays, customs processing, or unforeseen circumstances beyond our control.

6. What happens if I enter an incorrect shipping address?

Please ensure your shipping details are correct at checkout. We are not responsible for delays, failed deliveries, or lost packages due to incorrect or incomplete addresses provided by the customer.

7. Are shipping delays refundable?

No. Shipping delays caused by the courier or external factors are not eligible for refunds.

Refund & Damage FAQs

8. Do you offer refunds?

Refunds are only offered if the product is received damaged. We do not offer refunds for any other reasons, including change of mind, incorrect selection, or personal preference.

9. What should I do if my item arrives damaged?

You must contact our customer support team within 48 hours of delivery and provide your order number along with clear photos and/or videos of the damaged product and original packaging.

10. What conditions must be met to qualify for a refund?

To qualify for a refund due to damage:

The damage must be visible upon delivery
The claim must be reported within 48 hours
The product must be unused and untampered
Clear proof of damage must be provided

Claims that do not meet these conditions may be rejected.

11. Do you offer replacements?

Yes. If the damage is confirmed after verification, we may offer either a replacement item or a refund, depending on product availability and the nature of the damage.

12. How long does the refund process take?

Once a refund is approved after inspection and verification, it will be processed within 30 days. The time for the amount to reflect in your account depends on your payment provider.

13. Are all items refundable?

No. Refunds are not issued for:

Change of mind or dissatisfaction unrelated to damage
Minor cosmetic imperfections that do not affect functionality
Damage caused after delivery
Incorrect or incomplete shipping addresses
Courier-related delivery delays

14. Will I need to return the damaged item?

In some cases, yes. We may request the damaged item to be returned before issuing a refund or replacement. Return instructions will be provided after claim approval.